FAQs

Thank you for visiting Sweet Pea Paperie! Here are some of our most frequently asked questions. If you don't find the answer to your question, please feel free to contact us, either via our Etsy shop or by visiting our contact page.

DOWNLOADING


I just completed my purchase, now what?

Most of our products are available via instant download. Etsy will send you an email confirmation for your order that contains a link where you can access the files you purchased. Additionally, you can access the files here: https://www.etsy.com/your/purchases

Can I download the files to my cell phone or tablet?

Unfortunately, no. Our files are downloaded via a zip folder. Cell phones and tablets are not capable of handling this type of download. You must use a computer or laptop to download and unzip the folder to access the files.

SOFTWARE REQUIREMENTS


Do I need to have any special software to open the files?

The only software required is Adobe Reader, which is FREE to download and install on your computer or laptop. If you do not have Adobe Reader, you can download it for free here: https://get.adobe.com/reader/

Sweet Pea Paperie baby shower printables will ONLY work in Adobe Reader, they will not work with Microsoft Word or any other program.

Can I open the files on a MAC?

Yes, you can! However, you must make sure that Adobe Reader is set as your default PDF viewer and NOT in Preview (Mac PDF viewer).

EDITING


How do I edit the editable files I purchased?

Once you open the editable file in Adobe Reader, you will see the text fields. The text fields are typically a bluish/grayish color. Any text in these fields is editable. Simply click inside the text field, type your information over the sample text, and either print the file or save the file for printing later.

Please note: The shaded are of text field does not print out on the file. Only the text in the text field will print.

How do I change the font, font size, or color?

To edit the font, font size, or font color, place your cursor in a text field and press ctrl+e for PC or cmnd+e for Mac. You will see the Text Properties Toolbar pop-up. Use the toolbar to change the font, font size, or font color.

Can I change the color of the graphics or colors on the file?

No, Adobe Reader does not allow for changing the graphics or colors on the files. Our files are also protected with security features which prevent the files from being opened in other programs.

Do I need to install any fonts to use with the files?

No, you don't. The fonts you see in the product images are already embedded in the file. Simply open the file and type over the sample text.

PRINTING


What kind of paper do I need to print the files?

You can print the files on any type of paper you prefer, however we recommend 110lb bright white cardstock. All files are formatted to print on standard 8.5 x 11 size paper.

How many times can I print the files?

You can print the files as many times as you need, as long as you are printing for PERSONAL USE only and for a one time baby shower event.

I don't have a home printer, can I print the files at Staples, Office Depot, Office Max, etc.?

Absolutely! You can print the files at any local print shop with the capability to open and print PDF files.

Please note: We have had customers experience issues with trying to print at FedEx Kinkos. Unfortunately, their online file uploader does not support our files. You must transfer the files to a flash drive and bring it into your local FedEx Kinkos to have the files printed. They may also request a "Release" giving them permission to print the files. A release is available upon request.

Can I upload editable files to Staples, Office Depot, Office Max, etc.?

Unfortunately, no. Online uploaders do not support our editable files. If you upload an editable file, such as a Welcome Sign or Buffet Labels, the embedded font will revert to a standard default font. Instead, edit and save the file to a flash drive and bring it into your local print shop to be printed.

Will the files print exactly the same colors I see on my computer screen?

Typically you will see a slight variation in color between the printed file and how the file appears on your computer screen. This is because, not only do colors vary from monitor to monitor, but they also vary depending on the type of paper you use, your printer and your printer settings.

For example, printing the files on a laser printer, such as those you'll find at Staples, Office Max, etc., will produce darker colors than printing the files on a home ink-jet printer.

Do you offer printing services?

We do not offer printing services at this time, but hope to in the future.

CUTTING


What cutting tools do I need to cut the files?

We recommend using a paper cutter to cut the files, but if you don't have one handy, a good pair of scissors will do just fine. Most of our files have cut lines on them so you know exactly where to start in order to get a clean cut.

For cupcake toppers, we recommend a 2.25" craft/paper punch.

For thank you tags, we recommend using a standard hole punch so you can use ribbon or string to attach the tags to your shower favors.

TROUBLESHOOTING


I received an error message, what does it mean?

Here are a couple of error messages reported to us and what they mean:

“Adobe Reader could not open ‘SPXXX-FolderName.zip’ because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded).”

You will receive this error message if you are attempting to open the zip folder in Adobe Reader. Zip folders cannot be opened in Adobe Reader. You must first unzip the folder. Navigate to and open the unzipped folder to open the individual files in Adobe Reader.

“There was an error opening this document. The file is damaged and could not be repaired”.

You will receive this error message if you attempt to open the zip folder BEFORE it is finished downloading. Please re-download a fresh copy of the zip folder and allow sufficient time for the folder to finish downloading before you attempt to open the folder.

I can't open a file because it's asking for a password. What do I do?

None of our files require a password to open them. If you are being asked for a password, then you are trying to open the file in a program other than Adobe Reader. Please close the program and open the file in Adobe Reader only.

SUPPORT


I downloaded the files and I am having difficulties, can you help?

Absolutely! We will gladly help in any way that we can. All of our files come with a PDF instruction sheet. The instructions are detailed, but if you need additional help, please feel free to contact us via our Etsy shop or by visiting our contact page.

Post a Comment

 

Copyright © Sweet Pea Paperie | Design by Lilipop Designs