FAQs

Thank you for visiting Sweet Pea Paperie! Here are some of our most frequently asked questions. If you don't find the answer to your question, please feel free to contact us, either via our Etsy shop or by visiting our contact page.

ORDERING


How do I place an order for personalized stickers or handcrafted paper goods?

You can place an order through our Etsy shop: SweetPeaPaperieShop.etsy.com. We're so excited and can't wait to get started on your order!

Where do I enter my personalization details?

When you are ready to add a personalized product to your shopping cart, you will be prompted to first enter your details in the personalization box before proceeding. Be sure to check the individual listing for the information required to complete your order. Enter the details in the personalization box exactly how you would like it to appear on your printed product.

*Please note: Older versions of the Etsy app may not include the personalization box. If you are trying to place an order, and the personalization box is not available, please enter your personalized details in the "Note to Seller" box during checkout, or send us a message after you place your order.

I need my order rushed, is that possible?

Yes! We do offer rush orders. Please contact us, either via our Etsy shop or by visiting our contact page. Availability for rush orders is limited, so please contact us prior to placing your order. Rush order fees will apply.

Do you offer custom orders?

Yes, we do offer custom orders. Please contact us, either via our Etsy shop or by visiting our contact page. Availability for custom orders is limited, so please contact us prior to placing your order. Custom order fees may apply.

PRODUCTION


I just placed my order, what happens next?

Your order will be personalized, printed, packaged, and shipped out to you within our current production time listed in our Etsy shop. Typically 3-5 business days, excluding weekends and holidays. Once your order is shipped, you will receive a shipping confirmation email with the tracking information for your order.

SHIPPING


What is your shipping policy?

We currently only ship within the United States.

Shipping is offered via USPS First Class Mail, or you can choose to upgrade to USPS Priority Mail or USPS Priority Mail Express.

We guarantee your order will be shipped within our stated processing time at the time your order is placed, and as indicated on your purchase receipt. We do not, however, guarantee delivery dates. USPS delivery dates are only an estimate provided by USPS as a courtesy. We are not responsible for shipping delays within USPS.

STANDARD SHIPPING:
3-10 Business Days (in addition to production time)

PRIORITY SHIPPING:
3-5 Business Days (in addition to production time)

EXPRESS SHIPPING:
2-3 Business Days (in addition to production time)

My package is being returned to sender because of an insufficient or incorrect address. How can this be fixed?

It is the Buyer’s responsibility to ensure we have the correct shipping address for each order. If a package is returned to us because the address was insufficient or incorrect, you will be contacted and invoiced for additional shipping charges. This also applies for orders that initially received FREE shipping. Free shipping is applicable only to the first attempt at shipping your order. If your package is returned, the standard shipping fee will be applied.

My package seems to be lost in transit. What do I do?

Packages are not considered lost in transit until the tracking information hasn’t updated in a minimum of 14 business days (excluding weekends and holidays). If the tracking for your order hasn’t updated in 14 business days, please contact us so we can file a lost mail claim with USPS. Once the claim is reviewed by USPS, a solution will be offered. If USPS is unable to locate the package and deems the package lost, a reshipment or full refund will be offered.

My package was damaged during transit. How do I resolve this?

Your order is carefully packaged to prevent damage during transit, however damage during transit can happen. If your package arrives damaged, please take clear photographs of the package from all angles before opening. After opening, take clear photographs of the damaged contents. Do NOT throw any of the packaging or items away. Photos are REQUIRED in order to process a claim for damage during transit. Once a claim is filed, you will have the option of a reshipment of your order or a full refund.

CANCELLATIONS AND EXCHANGES


Can I cancel my order?

While we don't typically accept order cancellations, a cancellation of your order is available on a case by case scenario. If your order is in production, has been printed and packaged, or has already shipped, we cannot offer a cancellation.

Can I exchange my order for another product?

All of our printed products are made to order and often personalized, so we do not offer exchanges. This policy includes personalized modifications or customizations, including but not limited to: color changes, font changes, wording changes, and layout changes made to currently offer products.

CUSTOMER SUPPORT


I have an issue with my order, can you help?

Absolutely! We will gladly help in any way that we can. Please contact us, either via our Etsy shop or by visiting our contact page.